Warranty Policy
1 Year standard with all equipment.
Kiosk Equipment 1 Year Warranty
For a period of 1 year from the date of purchase and delivery, if product is determined to be defective by FITHCO’s technicians, FITHCO, Inc. will repair or replace the product with refurbished or remanufactured parts or components. This warranty is valid only for the first consumer purchaser only and non-transferable. A FITHCO, Inc. Component is covered by warranty for this period of one year for parts and labor from the date of receipt. The warranty does not cover removal or replacement of the part or on-site visit.

Warranties Available
Additional warranties up to 3 years may apply for certain kiosks and will be noted on the sales agreement. No warranties, expressed or implied, will apply after the one year warranty period unless specified in the sales agreement.

Warranty Details
This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, or modifications of, or to any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection of improper voltage supply or if any additional component(s), device(s), wiring(s) of any kind are connected to the said equipment, or attempted repair by anyone other than a facility/rep. authorized by FITHCO, Inc. to service the product. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribed environments, and problems arising from integration of products not supplied by FITHco, Inc.. In addition FITHco, Inc will not be liable in any way for accidental damage, physical damage, damage in transit, theft, software not installed by FITHco, inc. or operator error arising from the use of their products/software. This warranty does not cover irregular pixel performance on the screen display 3 points, and damages due to delivery or improper shipping. This warranty does not cover product sold AS IS or WITH ALL FAULTS, and failure to follow instructions supplied with the product.

This warranty is invalid if the FITHco, Inc. factory-applied serial number name plate has been altered or removed for the product and broken security seal.

Proof of Purchase
Original document in the form of a bill of sales or receipt invoice, which is evidence that the unit is within the warranty period, must be presented to obtain warranty service.

FITHCO, Inc. shall not be liable for the loss of the use of the product, inconvenience, loss or any other damages, direct or consequential, arising out of the use of, inability to use, or any claim against the customer by any other party. Some regions do not allow exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Faulty goods returned will be repaired or replaced depending on the OEM manufacturer’s policies. Where possible, FITHCO, Inc. will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the OEM manufacture for repair or replacement under the OEM manufacturer's warranty. If the part is found to be in satisfactory working order, the part will be returned to the customer at the customer’s expense. Any and all legal proceedings shall be governed by the State of Georgia

For your convenience, FITHCO, Inc. has established FAQ for frequently asked questions, or you can contact our technical support.

RMA
If you have an RMA request, you can print out the RMA form located on http://www.FITHCO.net, fill it out and fax it back to us. Once it's authorized, send back the product in its entirety together with the authorized RMA form.  ANY UNAUTHORIZED RMA WILL BE REFUSED AND RETURNED TO SHIPPER.  All rush/advanced parts and component assemblies will accompany an invoice for SRP. Client MUST return replace part/component assembly within 15 days of receipt, MDKS technicians will evaluate to determine cause of defect or failure report findings with 15 days. At which time the open invoice will either be cancelled or pursued. 

Customer Service, Manufacturing Dept.
FITHCO,INC.
RMA Request Form
FITHco, Inc. (MDKS) 109 Becky Road Cleveland, GA 30528 T:706-865-0511 F:706-865-0519
support@mdks.net    www.mdks.com
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